Shipping & Delivery

This policy applies exclusively to purchases made by consumer customers (B2C) on our online store AURALUNA.

📦 Discreet Packaging Guarantee

We know privacy matters. All orders are shipped in plain, unbranded packaging. There are no logos or descriptions of "fungal" products on the outside of the box. You can order with confidence knowing your privacy is protected.

1. Processing and Shipping Times

• Order processing: 1–3 business days. (We try our best to ship within 24h).

• Shipping: 4–8 business days from the moment the parcel is handed over to the carrier.

Note: All timeframes are in business days (excluding weekends and public holidays) and may vary depending on the delivery address and high-volume periods.

2. How to Track Your Order

Once your order ships, you will receive an email with your tracking code. You can track the live status of your shipment here: 👉 Track Your Order (Or by entering the tracking code on the carrier's official website).

3. Shipping Costs

Shipping costs and available options (Standard or Express) are clearly calculated and displayed at checkout before you complete the payment.

4. Incorrect Address & Failed Delivery

To ensure smooth delivery, please double-check your details:

• Complete address (House number, Apt/Unit number).

• Correct Name on the mailbox/doorbell.

• Valid phone number.

Important: AURALUNA is not responsible for failed delivery attempts due to incomplete addresses or unreachable locations. If a package is returned to us due to an address error made by the customer, we cannot refund the shipping costs. If you notice an error after ordering, email us immediately at info@auralunaofficial.com and we will try to update it before it ships.

5. "Delivered" but missing?

If your tracking says "Delivered" but you can't find the package, don't panic. Please follow these steps within 24 hours:

1. Check around: Look in the mailbox, garage, porch, or ask family members/neighbors if they grabbed it for you.

2. Contact us: If you still can't find it, email us at info@auralunaofficial.com within 15 days of the delivery date. Include your Order Number and Tracking Number.

3. Investigation: We will open a claim with the carrier to check the GPS coordinates and Proof of Delivery.

   • If the carrier confirms the package was lost/misdelivered: We will send a free replacement or issue a refund.

   • If the carrier provides proof of correct delivery: We will assist you in filing a report, but we cannot be held responsible for theft after delivery (Porch Piracy).

6. Remote Areas

For some remote locations or islands, please allow an additional 1–2 business days beyond standard estimates. In rare cases, the carrier may require collection from a local pickup point.

Support

For any questions regarding your shipment, our team is here to help:
AURALUNA – Customer Service
📧 E-mail: info@auralunaofficial.com